Troubleshooting

Operating System EF EVE™ software is tested and works best on Windows 10 The minimum PC parameters that are needed...

Firmware Always make sure that you have an updated Firmware: Kinect Azure Intel Realsense 415 – 435 Depth Camera Cables...

If you are having issues with the view from your depth camera, you can download depth camera viewer software, created...

Dashboard I cannot see my depth cameras in the VolCapp Dashboard dropdown Check for possible errors listed in this article....

Usually, you can have issues with Auto-Calibration if your markers are not good or you have poor light in your...

Sometimes you may have uploading or preview issues on our platform. Usually, this can be quite easily fixed. Browser Make...

A Account – A user profile containing your email, billing information, profile picture, and EF EVE™ Subscription information. Asset –...